TERMS AND CONDITIONS

DUISTT Unipessoal, Lda.

Terms and conditions of DUISTT whose registered office is at Rua Hintze Ribeiro 106, 4450-690 Leça da Palmeira, Portugal. It is important that you read these terms and conditions as these are intended to be binding upon the parties. Reference to “we”, “us” or “our” is reference to DUISTT and to “you”, “your” or “yourself” is reference to you, the client. Reference to website means “www.duistt.com”.

1. Description and photographs of goods and products

Description, information, images and photographs contained in our website and brochure are described as best as we can, but we cannot entirely accurate.

2. Quotes and orders

2.1 Goods and products shall be ordered by email – info@duistt.com. Orders are considered to be offers made by you and we are therefore not obliged to accept your order for whatever reason.

2.2 If orders are accepted, we will issue you with an invoice which will provide for payment on the terms set out therein.

2.3 Orders are accepted by us in writing which will be sent by email to you.

2.4 You may wish to enquire about our goods and products and seek an estimate from us. Any estimate should not be considered an offer, nor shall it be binding on either party.

2.5 In respect of bespoke orders, acceptance of the bespoke design must be confirmed by you in writing before we commence having the goods or products made for you and in the event of you providing us with an image or design, we reserve the right to make changes where necessary as differences in dimensions made occur due to materials being used nor can exact match be guarantee.

3. Goods and Products

3.1 The goods and products that you may order have to be manufactured or made specifically for you.

3.2 Our pieces are handmade in Portugal ad made to order. Slight differences from piece to piece shall be accepted as part of the handwork

3.3 Fabrics
Silks and velvet especially those made from cotton and silk may in some instances can as a matter of course be easily marked by touch. Accordingly, as the handling of the fabric will be unavoidable during the manufacturing process, we cannot therefore accept liability for the condition of the silks and velvet used and therefore the use is at your risk. Moreover, we reserve the right to refuse to use a particular fabric if we, in our experience, consider that it will affect the appearance of the quality of the product or services ordered.

3.4 Wood & Color Variations
All wood used in the manufacturing of DUISTT product is of the highest quality. Like all natural materials, wood has inherent disparities in color and grain pattern because of variations caused by nature, over which the company has no control. DUISTT cannot guarantee exact color, grain, or texture of wood. The purpose of our samples is a way to give the client a better idea of the overall look with the final product in mind, but not to show an exact replica of the final product. Wood by nature will undergo expansion and contraction movements as it compensates and adjusts to changes in humidity and temperature. Cracks may naturally develop with age as wood dries out.

3.5 Glazed Finishes
A glazed finish is by definition an uneven finish. Some edges and profiles will have heavier coats than others and glazing may vary from piece to piece. This may result in overall color variations.

4. Prices

4.1 The prices are per unit.

4.2 The prices are based on the materials and finishes specified. Other materials and finishes are available under quotation.

4.3 Prices quoted are valid for one month from the date of the quote.

4.4 All prices are in euros, exclusive of VAT and are also exclusive of any delivery costs (that may be applicable) and additional expenses that may be provided for under these terms and conditions.

4.3 We reserve the right to change our prices at any time without notice.

5. Payment

5.1 Payment conditions are 50% on order and 50% before shipment.

5.2 Payment should be done by bank transfer.

5.3 All pieces are DUISTT’s property until the total payment is done.

6. Delivery

6.1 The delivery date quoted on the order shall not be regarded as the definite date of delivery but only a general estimate.

6.2 Our general lead time is 7-9 weeks. For numerous quantities or special orders, we will inform the respective delivery time.

6.3 All delivery estimates are subject to change and we will advise you of those changes.

6.4 Lead time can be longer on periods of vacation.

6.5 We can quote and arrange transport at your request. Transport organized by DUISTT will always include insurance.

6.6 It is your responsibility that once the order has been delivered to check that the goods and products delivered to you fit the description and quantity of your order. You are also required to check that the goods and products delivered are not damaged. Any damage in any piece should be communicated to us in 5 working days and confirmed with photos.

6.7 Special packages are available under extra cost.

6.8 If you do not accept delivery on the delivery date, the goods or products will be placed in storage and you will be charged storage costs until delivery is made.

7. Returns

7.1 If the goods or products are damaged due to poor manufacturing, we will repair or replace the goods or products at no cost to you. We will only replace like for like.

7.2 We reserve the right of discretion to accept or refuse the return of any goods or products returned to us. It will be your responsibility that the goods or products are returned properly packed in good condition.

8. Cancellation and Refunds

8.1 The goods and products are manufactured following the placement of your order, these goods are personalized and therefore you have 48 hours to amend your order from the date of placing it, but if you amend your order in any way more than 48 hours after you have placed it, we reserve the right to charge you any costs and expenses we have incurred in relation to your order. However, bespoke goods and products cannot be cancelled once the order has been processed as these goods and products are made specifically for you.

9. Intellectual Property Rights and Confidentiality

9.1 All documents, drawings, artwork and sketches generated by us in providing goods and products as agreed between us and you shall be owned by and vest in us unless otherwise expressly agreed in writing between us and you.

9.2 All information provided by either party to the other party in connection with the provision of the goods and products and which you inform us in writing is confidential.

9.3 We hereby assert all our moral rights on behalf of DUISTT Unipessoal Limitada under the Copyright, including the right to be identified as the creator of all copyright works created by us in providing the products as agreed between us and you. You also agree to identify us as the creator of any non-copyright works in conjunction with any commercial publication of the work.

9.4 All intellectual property rights relating to the website are and shall remain the property of us.

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